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Home Support Services

One in eight people over the age of 70 receive home support services which help them manage in their own homes. It is a cheaper and nicer alternative to hospitalisation and delays entry to residential aged care. Research shows that people over 75 who have recently suffered a decrease in independence, have a chronic condition or who have been in hospital in the past 12 months are in greatest need of professional home support services.

For family and friends the convenience and security of using professionally trained and experienced carers:

• Reduces the pressure on them to provide these services themselves, freeing up that time for other more socially interesting and relevant activities.
• Ensures supervision and feedback is provided by Home Support Services staff.

Focus Healthcare provides in-home support through the following services:

• House cleaning
• Personal care (help with bathing and toileting, personal hygiene, dressing and grooming and nail care)
• Respite in-home (for carers)
• Social and community integration (outings, shopping, bill-paying and company to appointments.
• Basic meal preparation (including pre-planned shopping)
• Window and gutter cleaning
• Simple house maintenance
• Gardening

Home Support Services are based on a careful assessment of the client- which may include a home health and safety assessment by an Occupational Therapist. Client preferences are given priority, with special attention given to ensure that the package of home support services supports and enhances independence and quality of life. All our staff have police clearances.

How to receive Home Support Services from Focus Healthcare

Any person needing home support services can receive them from Focus Healthcare. All that is required is a telephone call to 1300 363 262 (24 hours / day). Our contact centre personnel will process the referral promptly and can advise you of charges and options for payment and any rebates (e.g. the Department of Veterans Affairs (War Veterans).

Once a referral is received our Home Services Coordinator will assign one or more qualified and experienced Home Support Workers to provide the services required. The Coordinator is responsible for supervision of the services you received from Focus and for communication with other people who may be involved in your care e.g. your GP and your family.

Charges

Focus’ Home Support Coordinator will prepare a personal quote – based on a mutually agreed ‘package’ of care and services. (Health fund, DVA and other rebates may apply).